We email you the rent bank account and payment reference during the move-in process. Your agreement also confirms the rent amount and due day. Use the exact payment reference in our email. If you are unsure, ask your property manager or email info@unoproperty.co.nz before paying.

Review the entry inspection report and listed chattels. Within 7 days of receiving it, complete and sign the tenant section, then email the report, any corrections and dated photos to your assigned property manager. Their email is in your move-in email and the Tenant Portal.

Your property manager’s contact details are in the UNO tenant portal and in the information we email during your move-in process. You can also email info@unoproperty.co.nz and we will direct your enquiry to the right person.

Pay the first rent before move-in day, then pay by the due day in your tenancy agreement. Use the bank account and payment reference UNO emailed you, and allow time for bank processing.

Contact your property manager as early as possible. Explain when you expect to pay so you can discuss the next steps together.

UNO invoices eligible, separately metered water use where the legal requirements are met. Check any invoice against your tenancy agreement and ask your property manager about a charge you do not understand. Read Tenancy Services’ water guidance.

Residential tenancy bonds are lodged with Tenancy Services. Save your bond lodgement confirmation and bond number, and keep your tenant number private. When your tenancy ends, review any proposed refund through Bond Hub. Learn about Bond Hub.

For routine repairs, open Report maintenance through Tapi and start a request for your property. Describe the fault and location, any safety risk and access arrangements; add clear photos or a short video when prompted. After submitting, let your property manager know. Check Tapi’s email and use its View Issue Report link to follow updates, reply or add information. If the problem worsens, update the report and call your property manager or UNO’s urgent contact number below.

For fire, serious injury, gas danger or immediate risk, call 111 first. For urgent damage or loss of an essential service, call your assigned property manager or UNO’s office on 09 551 6452. Outside office hours, call UNO’s urgent number 021 160 4332. When safe, tell your property manager what happened. Do not rely only on an online request for something urgent.

Tell your property manager promptly. Never remove or disconnect an alarm; replace a battery if it is designed to be replaced by the tenant. See Tenancy Services’ smoke alarm guidance.

For a routine rental inspection, notice must be at least 48 hours and no more than 14 days in advance. Inspections cannot be more frequent than once every four weeks. You do not have to be present; let your property manager know if there is anything you want checked. Read the inspection rules.

Request your landlord’s written consent before bringing a new pet into the home. The landlord must respond in writing within 21 calendar days. Reasonable conditions, including a pet bond, may apply. Contact your property manager to start the request. Read the pet consent guidance.

Get your property manager’s approval before installing fixtures, making alterations or arranging non-emergency work. UNO may not reimburse work arranged without approval.

Open windows when practical, use extractor fans and heat the home appropriately. Clean surface mould promptly, and report recurring mould, leaks or persistent dampness with photos if possible. If water is causing immediate damage, call your property manager or UNO on 09 551 6452; outside office hours call 021 160 4332.

Give written notice to your property manager. For a periodic tenancy, tenants generally need to give at least 21 days’ notice. For fixed terms longer than 90 days, written notice to end at expiry is normally given 90 to 21 days before the end date. Leaving early generally needs agreement and may incur costs. Check your agreement and the current Tenancy Services guidance before choosing a date.

Remove your belongings and rubbish, leave the home reasonably clean, settle outstanding rent and bills, and return all keys. Keep dated photos and speak with your property manager about the final inspection.

After the tenancy ends, review the proposed bond refund and any deductions before agreeing. Bond Hub allows tenants to view and respond to a refund request. If there is a disagreement, discuss it with your property manager or use the usual Tenancy Services process. Read bond refund guidance.