Tenant Maintenance

Urgent maintenance?
For urgent damage or loss of an essential service, call your property manager or UNO office on 09 551 6452. After hours, call 021 160 4332. For immediate danger, call 111 first. For routine repairs, use the Tapi form below.

Routine maintenance through Tapi

  1. Select Continue in the form below.
  2. Describe the fault, its location, safety risks and access. Add clear photos or a short video when prompted.
  3. Submit the request and let your property manager know. Tapi emails a View Issue Report link; use it to check updates, reply and add information. If the issue worsens, update the report and call your manager or UNO’s after-hours number above.

Get your manager’s approval before arranging non-emergency work or altering the property. UNO may not reimburse work arranged without approval.