From 1 July 2019, all residential rental homes are required to have insulation installed and meet the requirement of Residential Tenancy Act .Landlords are responsible for ensuring that insulation is installed in the home and that it meets the Residential Tenancies Act requirements.

From 1 July 2016, all landlords are required to provide a statement on new tenancy agreements about the location, type and condition of insulation in the home for any new tenancy.

Failure to comply with the regulations is an unlawful act, and the landlord may be liable for a financial penalty of up to $4,000.Tenants who have a concern about the condition, quality or performance of the insulation in their home who are unable to resolve the issue with their landlord can take a case to mediation and/or to the Tenancy Tribunal. If an agreement can’t be reached through mediation, the Tenancy Tribunal can issue a work order, and order the landlord to pay a financial penalty if they provided misleading information in the tenancy agreement. For insulation (and other health and safety requirements), landlords will not have the option to pay the tenant(s) money or reduce rent instead of completing a work order.